Terms and Conditions 2024

By using/partaking in the services offered by Align Their Spine you accept and agree to be bound by the terms and conditions of this agreement.

Please tick the relevant options for your appointment (saddle fit, horse chiropractic treatment or dog chiropractic treatment) and then sign to confirm your agreement to the terms and conditions for that service.

Fees

Payment must be made on the day of the appointment via BACs or cash (saddle purchase may also be through card machine) unless otherwise agreed with Align Their Spine. I do not offer credit or finance agreements. I am no longer able to accept cheques as a method of payment.

For insurance claims the treatment must be paid for in full, I will then issue and invoice/receipt for you to submit to your insurance company. It is the owner's responsibility to check that their insurance company will cover the cost of their animal's treatments.

Our commitment and responsibility to you and your animal

We are fully insured, legally compliant and undertake regular CPD to remain knowledgeable of the latest advancements within the industry.

Your animal's welfare is our primary concern, and we will therefore always provide an honest service with recommendations to other professionals/treatment when needed.

• If the horse appears unwell or lame during the appointment, we will not be able to treat them that day. We will refer your horse to your veterinarian for investigation and would require confirmation from the attending vet regarding the horse being well enough/sound to receive treatment.

We expect full disclosure of any historical or current illness, injury or veterinary diagnosis as this can impact our approach to treatment.

• Horses can be unpredictable; we cannot claim any liability for the behaviour of your horse or any accidents that may occur during the visit. It is therefore your decision to wear protective clothing (hat, gloves, body protector, appropriate footwear etc.) during the saddle fitting session. We recommend all riders hold adequate rider’s insurance and third-party liability cover for their animals.

• Please provide a safe space for us to complete a static and dynamic (walk and trot) assessment, assess the saddle fit and complete a ridden assessment (walk, trot, and canter).

• If at any point the site or horse is deemed unsafe then we will be unable to complete the visit.

• We will never pressure you to buy any stock we may carry

• We will ensure that the saddle fitted at the time of the appointment is correct for your horse and you will be given a record of the session.

• If the horse appears unwell or lame during the appointment, we will not be able to fit a saddle that day. We will refer your horse to your veterinarian for investigation and would require confirmation from the attending vet regarding the horse being well enough/sound to saddle fit.

We expect full disclosure of any historical or current illness, injury or veterinary diagnosis as this can impact our approach to saddle fit.

• Maintenance of the saddle remains the responsibility of the client.

• Saddle fit will need to be monitored by the client and it is your responsibility to book regular saddle fitting appointments as or when necessary. Changes in weight, workload, episodes of lameness, illness or time off work are examples of things that will affect the saddle fit.

• If the dog appears unwell or lame during the appointment, we will not be able to treat them that day. We will refer your dog to your veterinarian for investigation and would require confirmation from the attending vet regarding the dog being well enough/sound to receive treatment.

We expect full disclosure of any historical or current illness, injury or veterinary diagnosis as this can impact our approach to treatment.

• If at any point the dog is deemed unsafe then we will be unable to complete the visit.